Shipping & Return Policies
Shipping
The Stitch Saloon ships to several countries from Adelaide, South Australia using Australia Post. We do our best to ship orders the next business day after your order has been placed, however the shipping time may be up to 3 business days. Domestic shipping to Australia generally takes up to 7 days to arrive and international shipping generally takes 3-4 weeks, however it may be longer.
Any delays in receiving your parcel after it has been lodged with Australia Post are outside of our control. In the event that you do not receive your parcel when expected, please contact us and we will do our best to help you with tracking down the parcel so you can receive it as soon as possible!
If you are purchasing from outside Australia, you may be charged a customs, duty or tax fee. Any customs, duties or taxes are the responsibility of the customer. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country. All prices are in Australian dollars (AUD).
Please note: Shipping to EU and Northern Ireland is currently suspended while we navigate the necessary steps to comply with the recent GPSR changes in December 2024. Please email us if you would like to be notified when we reopen shipping to these countries. Thank you for your understanding!
Shipping Costs
Our shipping costs are based on the charges by Australia Post, however we do cover some of the costs to make it as affordable for you as possible.
Fabric Bundles & Lengths
Domestic orders to Australia:
| Order Value (AUD) | Standard | Express |
| Less than $150 | $7.50 | $10.00 |
| Over $150 | Free | $10.00 |
New Zealand:
| Order Value (AUD) | Standard | Express |
| Less than $100 | $10.00 | $15.00 |
| Between $101 and $175 | $15.00 | $20.00 |
| Over $175 | $20.00 | $25.00 |
USA/Canada/Asia Pacific:
| Order Value (AUD) | Standard | Express |
| Less than $100 | $17.00 | $30.00 |
| Between $101 and $175 | $22.00 | $35.00 |
| Over $175 | $35.00 | $45.00 |
UK/Europe:
| Order Value (AUD) | Standard | Express |
| Less than $100 | $15.00 | $25.00 |
| Between $101 and $175 | $25.00 | $35.00 |
| Over $175 | $40.00 | $45.00 |
If you do not see your country/region above, please contact us for a shipping quote.
Local Pickup and Delivery
Our shop is based in Magill, in the eastern suburbs of Adelaide. We are more than happy to offer contactless pickup from our shop. You will see this as a shipping option upon checkout.
If pickup during shop hours does not suit you, please contact us to arrange collection from an alternative spot, still very close to the shop.
Our shop is located at 567 Magill Road, Magill SA 5072.
We are also happy to offer free delivery if you live within 5km of our studio in the eastern suburbs of Adelaide. If you are eligible, you will see this as a shipping option upon checkout after you have entered your address.
We will usually require one business day to prepare your order for either pick up or delivery. You will receive a notification from us when the order is ready.
Returns
The Stitch Saloon does not accept returns for change of mind.
If there is an unfortunate error or fault with your order, a refund or exchange will gladly be offered in line with Australian consumer laws.
We try our very best to ensure that all of our products are photographed to show the truest colour possible, however if you feel there are any issues with this or anything else, please feel free to get in touch with us.
If in the rare circumstance that you have not received your order as you should have, please get in touch so that we may resolve.
Cancellations
We aim to have your orders cut and shipped to you as soon as possible, therefore The Stitch Saloon does not accept cancellations once your order has been placed. Thank you for your understanding.